Sol Cayo Guillermo | Cayo Guillermo | CUBA

Cayo Guillermo, Jardines del Rey, 69400 Cayo Guillermo, Cuba

➤ Sol Cayo Guillermo | Ciego de Ávila

Sol Cayo Guillermo Hotel, with its thermal bath, hot tub and pool, is located in Morón, 7 km from Pilar Beach and 1 km from the coral reef.
Rooms at this resort have air conditioning, a TV and a private bathroom with free toiletries and a hairdryer.
It has a 24-hour reception, babysitting service, gift shop, 4 restaurants and 5 bars. Kitesurf lessons are offered.
This complex offers facilities for water sports and provides a car rental service. In addition, the complete one has a tennis court, ping pong table and pool table. Tlf (+53 33 301760). Jardines del Rey International Airport is 34 km away.


Room choices in Sol Cayo Guillermo Hotel

Sol Cayo Guillermo Hotel Services

Outdoors Picnic area, Beachfront, Terrace, Garden
Pool and Spa Swimming pool, Fitness, Beach umbrellas, Pool/Beach towels, Hot spring bath, Outdoor pool, Massage(additional charge), Fitness center, Sauna
Pets Pets are not allowed.
Activities Beach, Evening entertainment, Kids' club, Water sports facilities (on site)(additional charge), Entertainment staff, Snorkeling, Diving(additional charge), Hiking(additional charge), Darts, Windsurfing(additional charge), Ping-pong, Pool table, Playground, Game room, Fishing(additional charge), Tennis court
Food & Drink Bottle of water, Snack bar, Bar, Restaurant
Internet WiFi is available in public areas and charges apply.
Parking Free!Free public parking is available on site (reservation is not needed).
Services Daily housekeeping, Tour desk, Gift shop, Currency exchange, Laundry(additional charge), Babysitting/Child services(additional charge), 24-hour front desk
Entertainment & Family Services Kids' TV channels
General Paid WiFi, Air conditioning, Safe(additional charge), Non-smoking rooms
Languages Spoken Italian, French, Spanish, English, German

Sol Cayo Guillermo Hotel Terms and Conditions

Check-in From 3:00 PM
Check-out Until 12:00 PM
Cancellation/prepayment Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds Children are welcome
Pets Pets are not allowed.
Payments by TripExplorer.website TripExplorer.website takes your payment on behalf of the property for this reservation. During your stay, you can pay for any extras using Euro/Mastercard.
To consider
Please note Visa, MasterCard and Euro Card are accepted only if not issued or related to USA banks.

Property offers kite-surfing courses, including a special program for groups (minimum 10 clients).

Please note, at check-in, guests must provide the credit card used to make the reservation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

How do I get the best price guarantee for Sol Cayo Guillermo Hotel?

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Is WiFi available at Sol Cayo Guillermo Hotel?

WiFi is available in public areas and charges apply.

Is there free parking available at Sol Cayo Guillermo Hotel?

Free!Free public parking is available on site (reservation is not needed).

What are the outdoor activities at Sol Cayo Guillermo Hotel

Picnic area, Beachfront, Terrace, Garden

What services are offered at Sol Cayo Guillermo Hotel?

Daily housekeeping, Tour desk, Gift shop, Currency exchange, Laundry(additional charge), Babysitting/Child services(additional charge), 24-hour front desk

What are the general services offered at Sol Cayo Guillermo Hotel?

Paid WiFi, Air conditioning, Safe(additional charge), Non-smoking rooms

Are pets allowed at Sol Cayo Guillermo Hotel?

Pets are not allowed.

What is the check-in time at Sol Cayo Guillermo Hotel?

From 3:00 PM

What is the check-out time at Sol Cayo Guillermo Hotel?

Until 12:00 PM

100% real reviews of Sol Cayo Guillermo Hotel

If you have any questions regarding the facilities or services provided at Sol Cayo Guillermo Hotel, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

2,0
Purpose of trip: Leisure trip
What was the highlight of Sol Cayo Guillermo Hotel
All-inclusive but nothing available. Run-down property with no sense of customer service.
+ Beautiful beach (however true for all resorts on that stretch) + Near diving and Kite center
- No customer service mindset. No one would move out of his way to help you (examples: 1- No one picking up the phone at reception although 3 people at reception chatting when we personally come and ask for help, 2- When reporting an issue in the room (hot water pipe blew out) no one at reception move. Just call someone else to go. 3- Special mention of Luis at the reception and Anita at the bar who were the 2 worst hotel employees i encountered in my life. 4- Large parts of hotel still to be renovated after hurricane even though neighbor resorts fully refurbished. This enhances the run-down feeling. And by the way, the hot water pipe in our room was not repaired when we left, 3 days after the problem occurred and after we asked 4 times hence don't expect hot water if you get room 609) - All inclusive but nothing available (examples: 1- No proper food outside meal hours. Only ham sandwich available which is not great if you are vegetarian or prefer something else. 2- Very restrictive meal hours; Breakfast until 10am in a beach resort, Lunch from 1pm to 3pm, Dinner after 6.30pm. 3- No hot tea at the bar except mint. 4- No proper cocktail. Only chemical sirups. Not even fresh mint available for Mojito in a country where every single bar even in the street have it. 4- Worst quality food you can imagine. Bad meat, few non-fresh fruits, non fresh juices, poor bred. 5- Pay extra for the redbull. 6- Pay for sport activities (sailing, kayak, etc.). 7- No room service. 8- no drinkable water in the tap but only allowed one bottle per day per room. Big drama when asking for 1 more bottle and has to escalate until the F&B manager)
10,0
Purpose of trip: Leisure trip
What was the highlight of Sol Cayo Guillermo Hotel
Cuban paradise at Cayo Guillermo
This locations of this resort is exceptional. The Caribbean is a beautiful, pure aquamarine. The pool is a great size and very clean. There were a lot of couples and a lot of families. It is an all inclusive resort. In addition to the buffet style they have two restaurants with menus. You are allowed to make reservations one time at each. The staff was kind. The Hop on Hop off bus is a great way to see the area. Pink flamingoes were about 10 minutes away. Paddle boats were fun.
The free bikes were in disrepair and the free snorkeling gear a bit old.
3,0
Purpose of trip: Leisure trip
What was the highlight of Sol Cayo Guillermo Hotel
Very disappointed by our stay. I don't recommend going there.
- Very good location by a beautiful beach. - Reasonably small hotel, which means not too many people.
- Food is terrible. Even if access to quality products is complicated in Cuba, it is not an excuse for cooking the limited accessible products so poorly. - The staff offers a very poor customer experience. You don't feel that you actually paid to be there. They are not efficient and have no empathy. We are in Cuba, where Mojitos are the #1 drinks, but bars don't have mint 50% of the time. If someone takes by mistake the towel that you left by the pool, they will charge you 20 USD/towel. - Acoustic of the common rooms is awful. - The kids infrastructure are very limited. We had to keep our kids with us for almost the whole stay. - It was very windy during our stay, which means that we couldn't take advantage of the beach. It is apparently very common to have that much wind in winter. But that is not the hotel's fault.
7,0
Purpose of trip: Holiday
What was the highlight of Sol Cayo Guillermo Hotel
Hotel Sol Cayo Guillermo - This place is amazing I been once all ready to sol Cayo Guillermo and I'm coming again with my partner and parents In October if U ever want to experience paradise then this is he place to be the staff are very polite good English and willing to go the extra mile good food nice rum and just amazing u need to be there to experience it I would recommend this place to anybody family's or just the two of you so happy to be returning

Nearby the Sol Cayo Guillermo Hotel
CUBA / Cayo Guillermo
Cayo Guillermo

Connections & Popular Places of interest

Jardines del Rey Airport Jardines del Rey Airport
22.5 miles

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